Influent, a PCCW Teleservices company, offers clients a world-class, global contact center company skilled in all facets of voice and non-voice customer service, technical support, sales, retention, and business process outsourcing (BPO) services. Operating a global network of multi-channel contact centers, supporting multiple languages, Influent provides support in languages covering 65% of the world's population. We are consistently ranked among the leading contact center service providers, serving over 70 clients around the globe. With over 7,000 agent positions world-wide, including over 120 U.S. licensed insurance agents, we provide clients with a wide array of skills and service nearly 35 MM customer/prospect contacts annually.
